Support Lead – iPaper

Gonzalo Oaxaca

I help SaaS teams deliver reliable, high-quality support by improving workflows, training, and reporting. I’m focused on making complex things feel simple – for customers and for internal teams.

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Support Operations Leadership Process Design Customer Education

What I do

I build support systems that scale – documentation, workflows, QA, and reporting – and I coach teams to deliver consistent support experiences.

How I work

Clear expectations, short feedback loops, and simple communication. I love turning “messy” into “repeatable”.

Currently

Based in Denmark. Working on dashboards, team enablement, and improving customer onboarding and support quality.